Welcome to [cloud4coolkids]! We understand that sometimes circumstances may require you to cancel your child's enrollment or request a refund. This policy outlines our guidelines and procedures for cancellations and refunds to ensure a smooth and fair process for all participants.
1. Cancellation of Enrollment:
Parents or guardians may request the cancellation of their child's enrollment in [cloud4coolkids] according to the following terms:
Cancellation Period: You may request the cancellation of enrollment within 15 days from the date of registration or before the course start date, whichever comes later.
Request Process: To request a cancellation, please send an email to [email protected] with your child's name, the course name, and the reason for cancellation.
Refund Eligibility: Cancellations made within the stipulated cancellation period will be eligible for a full refund of the course fees.
2. Refund Policy:
We offer refunds under the following circumstances:
Course Cancellation: In the event that [Your Online Kids Course Name] is canceled by us for any reason, you will be entitled to a full refund of the course fees paid.
Technical Issues: If technical issues on our end prevent your child from participating in the course, and the issue cannot be resolved within a reasonable time frame, a refund may be issued upon request.
Student's Inability to Participate: If your child is unable to participate in the course due to unforeseen circumstances (e.g., illness, family emergency), and you notify us in advance, a partial refund or credit towards a future course may be considered on a case-by-case basis.
3. No-Refund Situations:
Refunds will not be granted in the following situations:
Failure to Attend: If your child does not attend or participate in the course without prior notice, no refund will be issued.
Course Completion: Once your child has attended a certain percentage of the course sessions, refunds will not be granted.
Change of Mind: Refunds will not be provided due to a change of mind or circumstances unrelated to the course itself.
4. Course Material Access:
Please note that access to course materials, including recorded sessions, may be revoked upon cancellation or refund, at the discretion of [Your Online Kids Course Name].
5. Contact Information:
For all refund and cancellation requests, please contact [[email protected]].
